We aim to keep the process as simple as possible.
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Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the Co2 Timber, Unit 16, Walronds Park, Isle Brewers Lane, Isle brewers, Taunton, Somerset, TA3 6QP. Please give a written reason for return and the date on which you receive the timber.
If the Buyer wishes to cancel their order at any time after the 14 days following delivery or collection of the timber such cancellation will be at our absolute discretion. In the event that such cancellation is accepted by us, any refund will exclude the cost of delivery, the costs of return shipping and a stocking and administration charge of up to 25% of the will apply on it's total value.
These terms and conditions and any documents incorporating them or incorporated by them constitute the entire agreement and understanding between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, understandings and representations between them, whether written or oral.
Timber is a natural product therefore the products we supply has variations in markings, shape, colour, size, texture. The Seller neither guarantees nor warrants that such variations will not occur, or that the Goods will conform to any sample either in markings, size, shape, colour and general quality.
We recommend that the Buyer researches and is familiar with all relevant technical information provided by us and any other recognised trade organisations before placing an order. The Buyer must satisfy themselves that their chosen timber is suitable for the purpose for which it is intended and Buyers are advised to view as much of the timber as possible before placing an order and entering into the Contract.
We are continually improving the specification and design of our product range and whilst care is taken to see that any literature or information on our website is up to date on the date of its production, such any information should not be regarded as an absolute guide to current specifications and the Seller reserves the right to modify any of its products without notice and without any liability on the part of the Seller.